Effective Date: March 27, 2025
Company Information
Kidsmarter (Denys Bengizu)
20 Dogwood Ct, Unit B
Maple Shade, NJ 08052
Email: [email protected]
Phone: +1 (445) 232‑7183
Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST
1. Order Exchanges
• Please verify all order details (size, design, quantity) before checkout — we cannot exchange orders for selection errors.
• You may cancel your order within 24 hours of placement and place a new order with correct details.
2. Order Cancellations
• Cancellations accepted only within 24 hours of order placement.
• A 10% cancellation fee (based on total order value) applies.
• To cancel, email [email protected] with your order number and cancellation request.
3. Returns & Refund Eligibility
Returns accepted within 180 days of delivery for the following reasons:
- Damaged, broken, or defective products
- Items differing significantly in design, size, material, or description
- Incorrect items received
Ineligible for return/refund:
- Worn, washed, altered items
- Items lacking original tags or packaging
- Minor cosmetic issues (e.g., loose threads)
- Defects not caused by Kidsmarter
4. Refund Claim Requirements
When requesting a refund, please provide:
- Order number and proof of purchase
- Photos showing damage, defect, or discrepancy
- Shipping label or return receipt
- Any related correspondence
5. Return & Refund Process
- Email [email protected] with required documentation.
- We’ll respond within 2–3 business days with return authorization and address.
- Ship items using a trackable service — customers cover return shipping costs (free for defective/damaged items).
- Email us the tracking number once shipped.
6. Refund Processing Time
• Upon receipt and inspection of your return, refunds (including original shipping charges) are issued within 2 business days.
• Depending on your bank or card issuer, funds may take 10–15 business days to appear.
7. Important Notes
• Returns must be in original condition and packaging.
• Kidsmarter is not liable for lost, stolen, or damaged return shipments — please retain tracking until refund confirmation.
• Orders are final after 180 days from delivery.
8. Need Help?
Your satisfaction is our priority. For questions or assistance, contact us anytime via our Contact Us page or at [email protected].
