Effective Date: March 27, 2025
At Kidsmarter, we strive to process and ship orders quickly so you receive your items as soon as possible. Because of this fast turnaround, order cancellations or modifications must be requested within 4 hours of placing your order.
How to Cancel or Change Your Order
- Timeframe:
• Requests received within 4 hours of purchase may be cancelled or modified.
• Requests after 4 hours cannot be accommodated, as orders enter our fulfillment queue immediately. - How to Submit a Request:
• Visit our Contact Us page at https://kidsmarter.com/pages/contact-us
• OR email us directly at [email protected]
• Include your order number and clear instructions for cancellation or the exact change needed (item, size, quantity).
Address Accuracy
Please verify your shipping address before completing checkout. Kidsmarter is not responsible for delays, misdeliveries, or returns caused by incorrect or incomplete addresses provided at purchase.
- Orders returned to us due to address errors will incur a new shipping fee for reshipment.
Need Help?
If you have questions or require assistance, our Customer Support team is available Monday–Friday, 9:00 AM–6:30 PM EST.
• Email: [email protected]
• Phone: +1 (445) 232‑7183
