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Return to shopLast updated: March 27, 2025
Shopping Information
Q: How do I find a product?
A: Use the search bar at the top of any page or browse through our category menu to explore products.
Q: Can I save items to a wishlist?
A: Yes! Click Add to Wishlist on any product page. You’ll need an account to access and manage your wishlist.
Q: How do I know if something is in stock?
A: Products available for purchase display an Add to Cart button. If an item is out of stock, you’ll see a “Notify Me When Available” link.
Q: Do I need an account to buy?
A: No—you can check out as a guest. Creating an account lets you save addresses, view order history, and receive exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and are PCI‑DSS compliant to protect your data.
Q: How do I use a coupon code?
A: Enter your coupon code in the “Promo Code” field during checkout, then click Apply.
Q: What happens if my payment fails?
A: You’ll receive an error message and can retry or select a different payment method. Verify your card details and available funds.
Orders & Shipping
Q: How can I track my order?
A: After shipment, you’ll receive a tracking link via email. You can also visit our Order Tracking page on the site.
Q: Can I cancel or change my order?
A: Yes—contact us within 4 hours of placing your order to cancel or modify. After 4 hours, we cannot guarantee changes.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 180 days of delivery for eligible, unworn items in original condition.
Q: How do I return an item?
A: Email [email protected] with your order number and reason for return. We’ll send you a return authorization and instructions.
Q: Who pays return shipping?
A: Returns due to damage or error on our part are free. Otherwise, customers are responsible for return shipping costs.
Q: Can I exchange an item?
A: Yes—contact us to exchange for a different size or color. Exchanges follow the same 180‑day policy.
Account & Support
Q: How do I create an account?
A: Click Sign In / Register at the top right of our homepage and follow the prompts.
Q: What do I do if I have more questions?
A: Reach out anytime—
• Email: [email protected]
• Phone: +1 (445) 232‑7183
Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST